The primary role of a waiter or waitress is to take orders from customers and deliver the food and beverages to them. Different restaurants and hotels have specified uniforms for their workers working as waiters and waitresses. Most hotels and restaurants design shifts, and a particular group of waiters and waitresses are allocated a specific shift. These can be
There is no specific formal qualification that one must obtain to graduate as a waiter or waitress. It’s just a great entry job that requires experience and some skills and abilities.
You might have met quite a several waiters and waitresses with only a high school certificate working in five-star hotels!
Tasks, duties and responsibilities.
Waiters and waitresses have to greet customers and lead them to the tables of their choice. Remember that every customer cares much about the politeness of the waiter or waitress.
They offer menu recommendations to customers if they are requested by the latter. Here, a customer may ask for some information regarding the menu, and the waiter or waitress must be able to respond to the customer’s question(s).
A waiter/waitress takes food and beverages orders and communicates these orders’ particulars to the kitchen staff. Here, the waiter/waitress and the kitchen staff should be attentive when speaking to each other to avoid confusing the orders.
They’re responsible for taking used utensils like plates, cups, forks, spoons to the kitchen for washing.
In addition to cleaning the utensils, waiters and waitresses must ensure that the tables and the entire dining environment are clean and organised.
They check whether or not utensils and kitchenware are clean and in good condition to be used for serving customers. In addition, these staff must inspect the utensils and kitchenware for the good of the customers’ health.
Also, these staff members have to collect bill payments from the customers. That’s why waiters and waitresses are encouraged to have some good knowledge of basic mathematics.
Waiters and waitresses are expected to follow the rules and regulations set aside by the health department.