Ethical Recruitment • Global Opportunities • Trusted Partnerships

🔍 

Explore the complete FAQ for Explorer Dubai Ltd covering job seekers, parents, foreign agencies, employers, domestic workers, and commission agents. Learn about ethical recruitment, deployment timelines, worker rights, contract terms, and verification of licensed agencies in Uganda.

⭐A.  Job Seekers Frequently Asked Questions (FAQs)

Everything Ugandan job seekers need to know before working abroad

🔹 1. What are the requirements for someone to work outside Uganda?

Requirements vary depending on the country, employer, and job category. Each job has its own specific criteria.
However, the minimum standard requirements include:

• Being medically fit (tests for HIV, TB, Hepatitis A & B; some countries require additional tests)
• A valid passport with at least 6 months remaining
• Three passport photos (white background)
• One full-size photo in formal wear (white background)
• Original academic documents (S.4, S.6, Certificate, Diploma, Degree)
• English language understanding
• Recommendation letters or discharge letters (if available)

For job-specific requirements, please contact our team directly.

🔹 2. How much does it cost?

There is no fixed recruitment cost. Fees vary depending on the job and destination country.
Some jobs are completely free.

However, all candidates must cover the following basic mandatory expenses:

Note:

• Passport fees depend on government rates.
• Only vaccinations from approved health facilities are accepted at Entebbe Airport.
• Costs may vary slightly depending on the hospital or exchange rate.

For domestic worker costs, please refer to Section B.

🔹 3. Do I need an agent to contact you?

No. You can reach us directly via phone, WhatsApp, email, or by walking into our office.
We do not encourage the use of agents.

🔹 4. Why is recruitment expensive?

Recruitment fees are a global phenomenon recognized by the UN.
Many employers outsource their HR and hiring functions, creating external recruitment costs.

Key reasons include:

• Demand vs. supply: Fewer countries hire foreign labor compared to those supplying it
• Outsourced hiring systems that involve multiple intermediaries
• Limited ethical recruitment arrangements where employers pay the fees

Uganda currently has ethical recruitment only for domestic workers going to Saudi Arabia, where the employer pays the recruitment fees.

At Explorer Dubai Ltd, we always strive to source low-cost or free jobs whenever possible.

🔹 5. Where do I pay the required fees?

All payments must be made ONLY to the company’s bank account or MTN MoMo Pay.
Explorer Dubai Ltd is not responsible for any payments made outside these channels.

🔹 6. How long does it take to travel?

Timelines depend on:

• Employer readiness
• Visa processing speed
• Religious seasons/holidays
• Your interview performance

On average, travel takes 1 to 3 months after passing the employer selection process.

🔹 7. Which countries do you take people to?

We only deploy workers to countries approved by the Government of Uganda.
Currently, most opportunities are in:

• Saudi Arabia
• United Arab Emirates (UAE)
• Qatar
• Bahrain

We are also working to expand into Europe and North America.

🔹 8. Is there a lot of suffering in Arab countries?

There is no evidence of widespread or systematic suffering among Ugandan workers in the Arab world.
However, domestic workers are a vulnerable category and require close monitoring.

Uganda has bilateral agreements with these countries to protect workers and resolve challenges.

🔹 9. Why does social media show suffering and deaths abroad?

Social media is largely unregulated, and many stories are:

• Exaggerated
• Misleading
• Completely false

Most genuine cases involve illegal migrants who traveled on visit visas and lack legal protection.

Legal migrants have clear rescue and support mechanisms.

🔹 10. What jobs are available?

Job categories change frequently depending on employer demand.
Check the Available Jobs section on this website or contact us directly.

🔹 11. What age is required?

• Standard age: 21 to 40 years
• Some jobs (e.g., truck drivers, professionals) allow flexibility

Always ask if unsure.

🔹 12. What sex is required?

Both male and female candidates are needed depending on job specifications.

🔹 13. Can I travel and pay the fees from my salary?

Normally no.
However, we have partnerships with certain banks that offer migrant employment loans, subject to eligibility.

🔹 14. Can I take my family with me?

Not during the first deployment.
After about two years, depending on your salary and the country’s laws, you may apply for family sponsorship.

🔹 15. How long is the contract?

• Middle East: 2 years, renewable
• Europe: 1 year, renewable for several years

🔹 16. Can I resign and change jobs or countries?

You must follow your contract terms and host country laws.
In many countries, your work visa is company-specific, meaning you cannot change employers freely.

Always seek guidance before making such decisions.

🔹 17. When are the interviews?

Interview dates, venues, and times are always indicated on the job advert.

🔹 18. When are contracts issued after interviews?

Usually immediately, but not more than 14 days after selection.

🔹 19. Where is your office located?

Main Office:
Plot 3782, Lukadde Road, Namugongo–Kyaliwajjala, Kira Municipality.

We open branches or conduct upcountry interviews depending on demand.

🔹 20. Do you have opportunities outside the Arab countries?

Yes, but they are rare.
Europe and North America are potential markets, but they are still unfamiliar with Uganda’s labor potential.

🔹 21. Do you take loans?

We generally do not, because most expenses must be cleared before travel.

🔹 22. Can I pay in installments?

Yes, installment payments are allowed before travel.

🔹 23. Why was I removed from the WhatsApp channel?

This is usually a WhatsApp system error or a temporary suspension of our channel.

🔹 24. Can you take someone below 21 years?

Some countries like UAE and certain European nations accept candidates below 21, but most prefer 21+.

🔹 25. How long do refunds take if a job collapses or medical fails?

Refunds are processed within 14 days.

🔹 26. How can I get a passport?

Passports are issued by the Directorate of Citizenship & Immigration Control.
We can assist you with online application submission for free.

🔹 27. Do you take other nationalities (Kenyan, Sudanese, Congolese, Rwandese, etc.)?

No.
We only process Ugandan nationals.
For other nationalities, we must partner with a licensed agency in their home country.

⭐B. Parents / Guardians – Frequently Asked Questions

1. How can I communicate with my child abroad?

Answer:
Your child is entitled to a mobile phone, and you can communicate with them directly. For their productivity and safety, we advise calling outside working hours to avoid interrupting their duties.

2. If there is a problem, can the company bring my child back immediately?

Answer:
All procedures regarding repatriation, emergencies, and contract termination are clearly outlined in the employment contract. We encourage parents to review these terms to understand rights, obligations, and conditions that prevent breach by either party.

3. Can I get a refund if my child fails to secure a job?

Answer:
Yes, refunds are possible. Terms and conditions apply, and all refunds follow the official company policy and regulatory guidelines.

⭐C. Foreign Partner Agencies – Frequently Asked Questions

1. How long does it take to deploy a Ugandan worker abroad?

Answer:
Deployment timelines depend on the job category:

• Routine jobs (security guards, cleaners, labourers): Deployment can be completed within days.
• Specialized or professional jobs (doctors, nurses, engineers): Recruitment and deployment may take up to one month due to additional requirements.

2. Can you supply the required numbers on time?

Answer:
Yes, we can—subject to the recruitment timelines explained above.

3. Can you guarantee workers through the probation period?

Answer:
Yes. Our standard guarantee period is six months, except for domestic workers (maids), who have a three-month guarantee period.

4. Can you pay the commission fees as scheduled?

Answer:
Absolutely. We honour all agreed commission schedules.

5. Do you conduct ethical recruitment?

Answer:
Yes, we are fully committed to ethical, transparent, and compliant recruitment practices. It is a core value of our company.

🌍 D. Foreign Direct Employers – Frequently Asked Questions

✅ 1. Can you supply labour directly to employers?

Answer:
Yes, we can. In fact, we prefer working directly with employers for efficiency, transparency, and better worker management.

⚡2. Can you supply labour on time?

Answer:
Yes. Once timelines are agreed upon, we ensure timely delivery of qualified workers.

🛠️ 3. What types of jobs can you supply from Uganda?

Answer:
We supply a wide range of categories, including semi-skilled, skilled, and professional roles. Semi-skilled workers can be supplied in large numbers. Full job categories are available on our website.

📅 4. How long does it take to deliver a worker to the employer?

Answer:
Deployment timelines depend on the visa processing procedures of the receiving country. Some countries have fast processes, while others take longer.

🌐 5. Which international languages do Ugandan workers speak?

Uganda’s official language is English, and it is widely spoken across the country.
Most workers have functional to strong English communication skills, depending on the job category.

🚀 Partner With Us Today

Looking for reliable, well-trained Ugandan workers for your company?

👉 [Contact Our Recruitment Team]
👉 [Request a Workforce Proposal]
👉 [View Available Job Categories]

⭐E. General Questions – Frequently Asked Questions

1. What is the recruitment process in Uganda?

Answer:

Every candidate must undergo Interpol clearance, medical screening, and government approval before being allowed to travel.

• For first‑time applicants, the minimum processing period is one month.
• Candidates who register early are processed in advance and cleared while awaiting travel.

2. Are there professional workers in Uganda?

Answer:

Yes—Uganda has a large pool of skilled and professional workers across multiple sectors.

3. What is human trafficking?

Answer:

According to the United Nations, human trafficking is “the recruitment, transportation, transfer, harbouring, or receipt of persons by improper means (such as force, abduction, fraud, or coercion) for an improper purpose including forced labour or sexual exploitation.”

4. How can one avoid being trafficked?

Answer:

Only use licensed recruitment companies in Uganda.

You can verify legitimate agencies on the Ministry of Gender, Labour and Social Development website:

👉 https://mglsd.go.ug/

If unsure, call or visit the Ministry for confirmation.

5. How do I prove that a recruitment company is genuine?

Answer:

Check for:

• A valid registration certificate
• Association membership
• A physical office in an open, identifiable location with a clear signpost

If still in doubt, contact the Ministry of Gender, Labour and Social Development for verification.

⭐F. Domestic Workers / Maids – Frequently Asked Questions

1. Who is a domestic worker?

Answer:

According to ILO Convention No. 189, a migrant domestic worker is a person hired to perform household duties in the employer’s home. These duties may include cleaning, cooking, childcare, gardening, or other home‑care responsibilities.

2. Is domestic work considered real work?

Answer:

Yes. Domestic work is recognized globally as legitimate employment.

3. Do domestic workers have rights?

Answer:

Yes. Domestic workers have full human rights, just like any other person.

The United Nations states that human rights are inherent to all people regardless of race, gender, religion, nationality, or social status. These include:

• Civil and political rights
• Economic, social, and cultural rights
• Collective rights such as development and self‑determination

4. What are the obligations of a domestic worker?

Answer:

Domestic workers are expected to perform routine household duties. Some are hired for specific tasks such as cleaning or gardening. Detailed responsibilities are always outlined in the employment contract.

5. Which countries does Uganda export domestic workers to?

Answer:

Currently Saudi Arabia and Jordan. More countries may be added by the government over time.

6. If I am mistreated, can I run away from the home?

Answer:

Running away is not recommended. Instead:

• Speak to your employer.
• If unresolved, contact the local office or your Ugandan recruitment agency.
• In emergencies, report to the nearest police station.    

7. How much is the salary for domestic workers?

Answer:

Salaries are fixed through agreements between the Ugandan government and the receiving country.

• For Saudi Arabia, the current salary is 900 Saudi Riyals.

Always check your employment contract for the exact amount.

8. What if I am not paid my salary?

Answer:

First, request payment from your employer.

If unresolved, report to your local office, foreign partner agency, or Ugandan agency.

Failure to pay salary is a breach of contract.

9. How long is a domestic work contract?

Answer:

Typically two years.

10. Are there consequences if I fail to complete my contract?

Answer:

Yes. Leaving before contract completion is a breach of contract and may result in:

• Penalties
• A ban from returning to that country

Even with a new passport, re‑entry is blocked because biometric data (fingerprints and facial recognition) is used.

11. Do domestic workers have medical insurance?

Answer:

Yes. Medical insurance is mandatory for all workers. If you do not receive it, report immediately.

12. Can my employer or sponsor transfer me to another household?

Answer:

Only with:

• Approval from the foreign recruitment agency, and
• Your consent

You may also involve the Uganda Embassy if needed.

13. What are the common challenges faced by domestic workers abroad?

Answer:

Common issues include:

• Working beyond agreed hours
• Delayed salary
• Limited communication with family
• Cultural adjustment challenges (dress code, movement restrictions)
• Occasional physical abuse

13. What should I do if I am abused or my rights are violated?

Answer:

Take the following steps:

• Report to your employer.
• If unresolved, contact your foreign partner agency, Ugandan agency, or Uganda Embassy.
• Keep evidence where possible.
• In emergencies, go to the nearest police station.

14. How much do I pay to get a domestic work job?

Answer:

It is free.

16. How long does the process take before traveling?

Answer:

A minimum of two months.

17. What is GCC medical?

Answer:

It is a mandatory full medical examination approved by the Gulf Cooperation Council (GCC). All required tests must be passed before a visa is issued.

18. Who is a sponsor?

Answer:

Your sponsor is your employer.

19. Can I fall in love with a member of the employer’s household?

Answer:

No. Such relationships are strictly prohibited and may lead to deportation.

If a child is born, the employer’s family may retain the child under local laws.

20. Can I do family planning before traveling?

Answer:

Yes, it is optional and depends on your personal beliefs.

21. After completing my contract, can I return for another job?

Answer:

Yes. Completing your contract is a requirement for renewal. Employers often renew at higher pay if satisfied with your performance.

22. What is the success rate of contract completion?

Answer:

The contract completion rate is approximately 97%.

⭐G. Commission Agents – Frequently Asked Questions

1. Who can refer business?

Answer:

Anyone can refer business. Referrals may be one‑off or through established commission agents.

2. Who can be referred?

Answer:

Any employer, potential employer, or individual who can provide job opportunities.

3. Should I refer only employers I personally know?

Answer:

Yes. Referring employers you know helps us close the deal more efficiently, as your influence strengthens the referral.

4. How much commission is earned?

Answer:

Commission is 10% of the recruitment fees, net of local taxes.

5. How is the commission paid?

Answer:

You choose the payment method. Options include international money transfers or any other legal and convenient method.

6. When is the commission paid?

Answer:

Commission is paid immediately after the employment visa is issued.

7. What if I am not interested in receiving commission?

Answer:

That is perfectly fine. Simply inform us early enough before the commission is processed.

8. How many jobs can I refer?

Answer:

There is no limit. You can refer as many opportunities as possible, and commission will be paid accordingly.

9. Can I earn more or less than 10%?

Answer:

This can be discussed. Special arrangements may be considered depending on the nature and volume of the referral.

10. Can I refer business from another sub‑agent?

Answer:

Yes. We welcome all legitimate business referrals regardless of the source.

11. Is referral limited to any country or job category?

Answer:

No. Referrals are not restricted by country or job category.

12. Can I refer more than one job or employer?

Answer:

Yes. You may refer as many employers or job opportunities as you can.

13. After referring, do I need to stay involved?

Answer:

Yes, you may be contacted to help finalize the deal. Your influence is valuable because the referral is based on your relationship with the employer.

• About Us → “Learn more about our mission and values.”
• Job Categories → “Explore available job categories here.”
• Contact Us → “Reach our team for support or verification.”
• Our Process/Timeline/Pricing → “Understand our recruitment workflow.”
• Ethical Recruitment Policy → “Read our commitment to ethical recruitment.”

. Go Home