How The Receptionist Jobs Smile Sets The Organization Mood
Receptionist Jobs Overview
There’s a saying, “smile and the world will smile with you”. This saying serves as a motivating factor for anyone who has ever sat at a reception in a company or anywhere.
It is the Receptionist’s smile that a client first sees before anything else.
It is also, in many ways, the determining factor as to whether a client or customer will take a shine to a company and thus do business with it. A good receptionist makes you feel welcome; they have the warmth that gets you smiling even when your day is not going well.
A receptionist does not have to be “Miss or Mr Congeniality.” Still, if she is going to make a great impression on clients, he/she should try to be as appealing.
Thereby the Receptionist’s presence at the front desk can transform a company or any organization into another version of itself, giving it a big-time hospitality makeover.
This alone may change the fortunes of a company or organization as clients, customers and the general public is drawn to the reception to be treated in the way everyone would like to be treated. At Explorer Dubai Ltd, we realize the pivotal role a receptionist plays, and we are thus vested in giving you the very best receptionists out there.
What Is A Receptionist Job?
A receptionist has several names; one of the main ones is the administrative assistant. But beyond what a receptionist is called, a receptionist performs various administrative tasks and hands-on tasks in terms of activity.
These tasks include answering telephones which may be internal or external. When such calls are external, a receptionist must project the professionalism and approachability of a company or organization.
And when internal, the Receptionist must be able to enhance the said professionalism and approachability. So a receptionist has a Human Resources and Public Relations element to what s/he does.
The details of this work involve giving information to the public and customers.
As the Receptionist is the first employee the public or customer comes in contact with or interacts with more often than not. That Receptionist is responsible for making a lasting impression (which is always the first impression) on the organization, which may boost the organization’s success or operational capacity.
What does Receptionist Jobs do?
As said before, receptionists do several jobs in one. You could say they are all-weather taskmasters who can hold down the fort in several departments. However, receptionists have some core duties, and these include:
Receptionists are adept and skilled at answering, screening, and forwarding telephone calls. Although these calls may be external or internal, it is the same thing as the Receptionist projects the best practice and best image of a company or organization. One might think it is easy to answer the telephone. Still, a caller can easily detect a receptionist’s personality from their voice. So if they aren’t upbeat and welcoming, then they will likely be found out by the timbre and tone of their voice. It cannot be forced, so a receptionist must master the art of smiling through the voice even when down in the dumps or depressed. Do you see? It is a tough job.
This is where a receptionist’s actual smile and countenance play a massive role since the Receptionist must be friendly to walk-in customers by greeting them politely while making all other visitors and customers (potential or otherwise) feel at home. This will involve the receptionists escorting the visitors/customers to specific destinations or offices as requested or not. A receptionist is thus hospitality personified.
Security and safety are critical in any organization. And guess who usually spearheads the two? Yes, you’re right: receptionists are known for contributing to the office’s security not only by being the first point of call and therefore screening visitors but also by helping to monitor visitors’ access and making sure they don’t go where they are not supposed to go.
Receptionists focus on obtaining or sending information to their respective places, offices or destinations through documentation or documents using a computer, mail, or fax machine. They may also physically message this information to where it should be or go.
Performing other administrative and support tasks involves keeping appointment calendars and diaries that organize, schedule, and direct activities towards fulfilling duties and goals.
What Qualification Does One Need To Have Receptionist Jobs?
O or A-level and a diploma is an added advantage
Somewhere up to three years of relevant experience in an office environment
You must be able to use Microsoft Office
You must be able to type 35 words per minute, minimum
Your telephone voice must be pleasing and welcoming
The ability to read, also write, and speak good English is a must
Comfortable with multi-tasking and prioritizing tasks without guidance
Excellent interpersonal and overall communication skills
It would be best if you were disciplined, and punctual with a clean record from where you worked previously.
Copying, filing and maintaining documents and records is of primordial and vital importance. This keeps data, which is the heart and soul of any organization or company. Since, as we all know, information is power and receptionists are guardians of the same.
Collecting, sorting, distributing, and preparing mail and courier deliveries so that the Receptionist becomes a one-stop-shop for sharing, creating, and sorting information that may help or harm the organization or company.
Processing and preparing travel vouchers or other documents which facilitate the activities of top, and mid-level management as well as all employees who need to get from A to B. As you can see, the Receptionist is the vital cog in what keeps the company or organization moving.
Although we have just stipulated receptionists’ work, their specific responsibilities keep changing, and this depends on where they work and for whom.
We shall explain this further by saying receptionists in hospitals or clinics may get to work in gathering patients’ personal, personnel and insurance information. On top of that, they’d be the ones directing patients to the proper waiting room or which doctors to see. So you see, the work of receptionists is organization-specific.
For instance, in a corporate business, a receptionist will be brimming with smiles to greet visitors, handle employee inquiries, and handle meetings. This means that the boardroom or common conference area must be prepared and ready.
To add another twist to the plot of receptionist duty, in beauty or hair salons, they do completely different tasks which include arranging appointments and directing clients to hairdressers or stylists. In such small establishments, you may see them doing the job of cashier or accountant.
As the organizations grow larger, so do their tasks. That’s why in factories, corporations, and government offices, receptionists are busy bees providing identification tags for visitors and arranging for escorts to take said visitors to the correct or desired office.
We also have receptionists working for bus and train companies, so you will find them responding to passenger inquiries regarding departures, arrivals, stops, and other related matters.
Do you say “wow”? Well, we don’t blame you because there’s even more.
Prepare to be wowed some more.
Receptionists are ambidextrous and multitaskers which means they are skilled in using their skills in both hands and doing several jobs at once!
They will be using the telephone while typing on the computer and storing information in a host of other electronic devices.
Sure, there is voicemail, and there are other automated systems. However, receptionists are still on hand to take messages, update employees of the public’s arrival, and inform about customer arrivals or the arrival of packages, gifts or cancellations of appointments, and other administrative tasks related thereto.
We hear you getting shocked by these busy people called receptionists. Do they ever take a break, you ask?
Yes, but that’s to help other administrative employees by doing various office tasks and thereby lightening their load.
Remember, they offer support and the receptionists we deploy do that brilliantly!
Are you suited to be a receptionist?
To ably answer that question, we must look at the personalities of receptionists.
They are friendly and outgoing
They are patient
They are conscientious and conservative so they never bring their organizations or companies’ names into disrepute.
They are logical, efficient, orderly, and highly organized.
You will also find enterprising receptionists, which means they are willing to push the envelope and take risks based on their initiative. This makes them ambitious, assertive, extroverted, energetic, enthusiastic, confident, and optimistic.
Benefits/Features Of Receptionist Jobs
Why We Have The Best Database Of Receptionist Jobs:
We vet only reliable receptionists for the job
Our receptionists have a spotless performance record. That’s because we check each Receptionist’s history for record and action.
We check and crosscheck for the English proficiencies and behaviour of our receptionists.
Of course, the moralities of our Receptionist must gel with the highest traditions of quality service.
The ability to communicate with those you contact is at a premium, so our receptionists must be good communicators.
And our receptionists must know that business is an evolving activity whose every nuance they must master.
Minimum Qualification For Receptionist Jobs
- All applicants must meet the following minimum qualifications for Receptionists:
- Applicants must be at least 21 years old
- Applicants must have a valid national ID
- Applicants must have either a diploma in hospitality management or any related subject.
- Applicants must be able to obtain a Ugandan passport
- Applicants must provide no less than one year of work experience
- Previous employers and references will be checked and must be verifiable
- Applicants must show stable work history and good references (for experienced receptionists no more than three employers in the last year)
How It Works
How To Recruit Receptionists From Us
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We promise to respond immediately or, if not possible, within 12 hours.
We shall give you twice the required number of CVs for selection
We shall organize interviews as per your reference either by:
Physical interview- We shall help organize your accommodation and venue
We shall carry out necessary government clearances
We shall send all the successful candidates as soon as you want us to.
If practical interviews are required; we shall:
Arrange and provide testing in their proficiencies
Arrange the examination room, facilities and invigilators
Arrange with the security agencies and provide security for visitors, participants and the venue.
What Our Clients Say
Pricing Of Receptionist Jobs
How much does it cost?
Our recruitment is ideally free.
However, we also know the international labour market is diversified with each country’s specific labour requirements and laws. We shall discuss your quote one-on-one if you so desire.
We take pride in offering affordable yet superior services.
Our unconditional Guarantee
We are so confident; you will love our casual workers. We offer 100% three-month performance guarantee. We shall replace for free any casual worker that does not satisfy your expectations
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We know it is stressful to source for reliable workers to match your interests and vision. And because we know that a good casual worker gives a peace of mind by doing the things that set you at ease, we are at your service.
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