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What Qualification Does One Need To Have Receptionist Jobs?

O or A-level  and a diploma is an added advantage

Somewhere up to three years of relevant experience in an office environment

You must be able to use Microsoft Office

You must be able to type 35 words per minute, minimum

Your telephone voice must be pleasing and welcoming 

The ability to read, also write, and speak good English is a must

Comfortable with multi-tasking and prioritizing tasks without guidance

Excellent interpersonal and overall communication skills

It would be best if you were disciplined, and punctual with a clean record from where you worked previously. 

Copying, filing and maintaining documents and records is of primordial and vital importance. This keeps data, which is the heart and soul of any organization or company. Since, as we all know, information is power and receptionists are guardians of the same. 

Collecting, sorting, distributing, and preparing mail and courier deliveries so that the Receptionist becomes a one-stop-shop for sharing, creating, and sorting information that may help or harm the organization or company. 

Processing and preparing travel vouchers or other documents which facilitate the activities of top, and mid-level management as well as all employees who need to get from A to B. As you can see, the Receptionist is the vital cog in what keeps the company or organization moving. 

Although we have just stipulated receptionists’ work, their specific responsibilities keep changing, and this depends on where they work and for whom.

We shall explain this further by saying receptionists in hospitals or clinics may get to work in gathering patients’ personal, personnel and insurance information. On top of that, they’d be the ones directing patients to the proper waiting room or which doctors to see. So you see, the work of receptionists is organization-specific.

For instance, in a corporate business, a receptionist will be brimming with smiles to greet visitors, handle employee inquiries, and handle meetings. This means that the boardroom or common conference area must be prepared and ready. 

To add another twist to the plot of receptionist duty, in beauty or hair salons, they do completely different tasks which include arranging appointments and directing clients to hairdressers or stylists. In such small establishments, you may see them doing the job of cashier or accountant. 

As the organizations grow larger, so do their tasks. That’s why in factories, corporations, and government offices, receptionists are busy bees providing identification tags for visitors and arranging for escorts to take said visitors to the correct or desired office. 

We also have receptionists working for bus and train companies, so you will find them responding to passenger inquiries regarding departures, arrivals, stops, and other related matters.

Do you say “wow”? Well, we don’t blame you because there’s even more. 

Prepare to be wowed some more. 

Receptionists are ambidextrous and multitaskers which means they are skilled in using their skills in both hands and doing several jobs at once!

They will be using the telephone while typing on the computer and storing information in a host of other electronic devices. 

Sure, there is voicemail, and there are other automated systems. However, receptionists are still on hand to take messages, update employees of the public’s arrival, and inform about customer arrivals or the arrival of packages, gifts or cancellations of appointments, and other administrative tasks related thereto. 

Eh! 

We hear you getting shocked by these busy people called receptionists. Do they ever take a break, you ask? 

Yes, but that’s to help other administrative employees by doing various office tasks and thereby lightening their load. 

Remember, they offer support and the receptionists we deploy do that brilliantly!

Are you suited to be a receptionist?

To ably answer that question, we must look at the personalities of receptionists. 

They are friendly and outgoing

They are patient 

They are conscientious and conservative so they never bring their organizations or companies’ names into disrepute. 

They are logical, efficient, orderly, and highly organized. 

You will also find enterprising receptionists, which means they are willing to push the envelope and take risks based on their initiative. This makes them ambitious, assertive, extroverted, energetic, enthusiastic, confident, and optimistic.